Reports

The Reports area summarizes ticket volume and resolution time, device lifecycle counts, and loaner activity, with a 14-day ticket trend. Use ↓ Export CSV to pull the figures into a spreadsheet for board packets.

Reports also includes a Parts used & repair spend table: pick a date range (it defaults to the current budget year, July 1 to June 30) to see how many of each part you consumed, across how many tickets, and what it cost. It has its own CSV export and answers questions like "how many Chromebook screens did we replace this year?"

A Tickets by help desk table breaks down open, resolved, and total ticket counts for each active help desk, so you can see where the volume is going.