Resetting a member's password or two-factor

When a staff member is locked out, an administrator can help from the Team panel — no need to contact support.

• Reset password — sends the member a secure link to choose a new password. The link expires in one hour. You never see or set their password yourself.
• Reset 2FA — clears two-factor on a member who lost their authenticator and backup codes, letting them sign in with their password and set it up again. This button only appears for members who currently have 2FA on.