Inbound email (turn emails into tickets)
Each help desk can accept tickets by email. Replies thread back onto the original ticket automatically.
| Option | How it works |
|---|---|
| Shared address | Edventory gives the help desk a ready-to-use address like yourdistrict-facilities@helpdesk.edventory.com. No DNS changes — works immediately. |
| Forward your own address | Keep an address staff already know (e.g. facilities@yourdistrict.org) and forward it to the unique address Edventory provides. |
| Display alias | Optional. A friendly address shown to submitters. It's cosmetic and doesn't affect routing. |
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Replies are matched to the right ticket by the reference code in the subject line — so as long as people reply normally, the conversation stays on one ticket.