Statuses & the board

Each help desk has its own status board. Rename, recolor, reorder, add, or remove statuses to match how your team works.

Mark a status as Closed to tell Edventory a ticket in that status is done — closed tickets drop out of your open-ticket counts and (optionally) trigger a notification to the submitter.

When you move a ticket into a closed status, Edventory gently prompts you to add a closing note (and focuses the reply box). It's a nudge for the record, not a requirement — the status still changes either way.