New-ticket notifications

Open a helpdesk, expand its settings, and add addresses under New-ticket notifications — those people get an email the moment a ticket arrives, whatever the source: the web, the public form, inbound email, or a scanned QR label.

The notification carries the title, description, submitter, and device, and its Reply-To is the submitter — a tech can answer right from the inbox. You won't be emailed about tickets you file yourself, and assignees additionally get an "assigned to you" email when a ticket lands on them.